Akureyri Hospital is committed to providing safe, high-quality healthcare guided by compassion and respect. To help us continue improving our services, we value your feedback—whether it is positive or highlights areas where we can do better.

You can send us comments or suggestions regarding, for example:

• Staff conduct

• Communication

• Information provided

• Facilities and patient environment

Service Feedback

You can submit feedback or suggestions about our services here.

Procedure for Service Feedback

To enable Akureyri Hospital (SAk) to process your feedback, you must provide your Icelandic ID number (kennitala) and email address.

Processing of Feedback

Feedback concerning healthcare services or the conduct of healthcare professionals is forwarded to the appropriate managers, who are responsible for reviewing and handling the matter.

Supporting Documents

If you attach supporting documents or scanned files to your feedback, they must be of sufficient quality and resolution, and all information shown on the original documents must be clearly legible.

Authorization

If the person submitting the feedback is not the individual to whom the feedback relates, a signed authorization must be included. Without authorization, SAk cannot respond to the feedback.

Parents and legal guardians may submit feedback on behalf of their minor children. Under Icelandic law, young people aged 16–18 are considered independent recipients of healthcare services. Therefore, responses will be sent directly to them unless a written authorization accompanies the request.

Time Limit for Submitting Feedback

Feedback concerning healthcare services or the conduct of healthcare professionals should be submitted without undue delay. If more than four years have passed since the events in question, SAk reserves the right to decline to process the matter unless there are special circumstances that justify doing so.

Feedback Concerning a Deceased Patient

The next of kin of a deceased patient may submit feedback in the same manner.

Complaints About Medical Treatment

Complaints regarding medical treatment (including alleged errors or negligence) are handled by the Directorate of Health in accordance with the provisions of the Icelandic Act on the Directorate of Health and Public Health. Please refer to the Directorate of Health's information on submitting complaints for further details.

General Inquiries

You can submit a general inquiry to Akureyri Hospital (SAk) here.

Copy of Medical Records

You can request a copy of your medical records here.

Copy of Maternity Records

You can request a copy of your maternity records here.

Questions or Comments About Invoices

If you have any questions or comments regarding an invoice, please contact the cashier's office by email at gjaldkeri@sak.is or call +354 463 0100 and ask to speak with the cashier.

Compensation Claims and Liability

Akureyri Hospital (SAk) does not accept compensation claims or determine liability for damages. Such claims must be submitted to the appropriate responsible party, such as Icelandic Health Insurance (Sjúkratryggingar Íslands), an insurance company, or, where applicable, the Office of the State Attorney (Embætti ríkislögmanns).

Property Damage

Claims relating to property damage should be submitted to the SAk Property Damage Assessment Committee. You can contact the committee by email.

SAk Data Protection Officer

The Data Protection Officer is independent in the performance of their duties and oversees that all processing of personal data related to the hospital's operations complies with Act No. 90/2018 on Data Protection and the Processing of Personal Data.

You can contact the Data Protection Officer by:

• Email:

  personuvernd@sak.is

• Calling

  +354 463 0100

  and requesting a callback from the Data Protection Officer

• Sending a letter marked:

  Data Protection Officer
  Akureyri Hospital (SAk)
  Eyrarlandsvegur
  600 Akureyri
  Iceland