The Information Center answers general enquiries about the hospital's services and operations and provides guidance on how to find the information you need or get in touch with the appropriate department or staff member.

Questions or comments regarding invoices

Request for copies of access logs in the medical record, copies of your own medical record, maternity record, a child’s medical record, or the medical record of a deceased relative. Request for an overview of visits and hospital stays at Landspítali.

Complaints and comments regarding healthcare services or staff conduct

The Directorate of Health handles complaints regarding treatment (alleged mistakes or negligence)

Guidelines regarding the process for compensation claims and property damage

The role of the Patient Advocate is to provide patients at Landspítali and their family members with information and guidance on patients’ rights, their experiences, feedback or compliments.

Main phone number of Landspítali, service desk opening hours, and department phone numbers