Landspítali emphasizes safe and quality service provided with care. Feedback, both positive and negative, is extremely important.

If you have comments regarding healthcare services, such as related to:

• Staff conduct

• Communication

• Information dissemination

• Facilities and accommodations

you can submit a comment regarding healthcare services.

Unsure where to send?

If it is unclear where you want to send your inquiry, you are welcome to seek assistance from the patient advocate.

Process for comments regarding healthcare services

To ensure that Landspítali can respond to your feedback, you must provide your ID number and email address. All communications are stored in Landspítali’s database. For more information on data privacy, please refer to Landspítali’s Privacy Policy.

Case handling

Comments regarding healthcare services and the conduct of healthcare staff are forwarded to the manager of the relevant unit, who is responsible for processing the matter. A response letter will be securely sent via Signet Transfer.

Attachments
If attachments or scanned documents are submitted with a comment, they must be of sufficient quality and clearly show all information present in the original.

Power of attorney
If the person submitting the comment is not the one concerned, a signed power of attorney must be included. Without such authorization, the comment cannot be processed.
Guardians may submit a comment on behalf of their underage children. According to Icelandic law, young people aged 16–18 are considered independent recipients of healthcare services. Therefore, replies will only be sent directly to them, unless a written authorization is attached to the request.

Expiry of comments
Comments regarding healthcare services or the conduct of healthcare staff should be submitted without undue delay. If more than four years have passed since the incident, Landspítali reserves the right to dismiss the case unless special circumstances warrant its review.

Comments regarding deceased individuals
Relatives of a deceased patient may submit a comment in the same manner.