By using the application system, government agencies can start providing all kinds of certificates or confirmations of registration to users in self-service, thus saving time for staff and users. By connecting to a payment gateway and delivering to a digital mailbox on Island.is, the application, payment, and delivery of certificates, are completed in one and the same automated process.

Examples of such applications include applications for criminal records, certificates of no debt, and mortgage certificates.

The application system offers automation in licensing, where the prerequisites for the license are checked at the same time as the user applies and the license itself is delivered instantly if the user meets all the conditions. The rules that apply to the granting of the license are built into the application flow and the user is informed about the reasons why the license cannot be granted if this is the case. By connecting to a payment gateway and delivering to a digital mailbox, the application, payment, and delivery of the license, are completed in one and the same automated process.

With the application system, government agencies can enable users to make changes to their own registration in the agency's basic files, where the current registration and rules for changes are included in the application flow and the user is guided towards the change they want to make. If a third party needs to be called for an opinion or approval of the change, the application system offers the third party to take a role in the application process and thus join the application flow with the user.

The application system enables government agencies to offer the reception of submissions where the user can access and monitor the status of their submission after it has been processed. Messages may include notifications, complaints or requests where information or data from users needs to be received before processing.

The application system has a direct connection to a payment portal where users can pay for public services with a debit or credit card. Invoices and payments are booked instantly and automatically in the government's revenue accounting system (TBR) and an electronic invoice will be available to the user under finances on My pages.

With the Island.is application system, grant applications can be transferred to a user-friendly and simple interface where data about the applicant is collected through direct communication with the government's basic registers, thus significantly reducing handling time and manual work. In cases where the allocation rules are clear and the data is available, the grant requests can be carried out in self-service and the results delivered to a digital mailbox at Island.is