Digital Iceland
What does a government agency have to do?
An agency begins its digital journey by applying for collaboration. Digital Iceland receives the application and assesses whether the agency can easily set up and implement a digital application. In these cases, representatives of the agency attend a short course in the analysis and creation of applications, gain access to the tool, and receive guidance in developing the first applications.
If Digital Iceland determines that a team needs to be formed to set up the application, an analysis meeting is convened, and subsequently, the application is produced according to Digital Iceland's software development processes.
Digital Iceland emphasizes a holistic approach to all analysis work. To transfer an application into the Ísland.is Application system, the service is reviewed, along with the purpose of the process, accessibility to data, and whether the flow can be simplified and explained to the user.
The benefits for agencies include
simpler digital service processes
better-informed users
greater automation in services
more time to handle more complex tasks
Responsibility and ownership of a service transferred to the application system remain with the agency. During the implementation, data communication is established between the agency's internal system, where the case is processed, and the interface on Ísland.is.
The process step-by-step
The agency performs a preliminary analysis of which application processes are most significant for the agency and its users.
The agency prepares a project proposal (a product manager at Digital Iceland can assist with this) and submits it with a collaboration application.
Digital Iceland reviews the project.
If the project is approved, a project group is formed with a representative and team from Digital Iceland, along with the process owner and specialists from the agency.
The application process enters a design sprint where it is analyzed in more detail, the data processing is mapped out, and a prototype is presented to the group.
The application is then set up in the application system and published on Ísland.is.
Promotional and marketing material is prepared, and the application is opened for submissions.
