Complaints board for goods and services
The Complaints board for goods and services is an independent official complaints board which settles disputes between consumers and sellers on most types of contracts regarding purchase of goods or services.
Sign in to the web portal
Sign in to see the status of your case, both consumer and seller.
You can submit a new complaint by selecting “New complaint” after logging in.
Sign in with Icelandic social security number
Sign in without Icelandic social security number
For complaints submitted before January 13th 2026, please log in to the older portal.
Phone hours of the Complaints board for goods and services
Tel: +354 510 1125
Tuesdays: 10 - 12
Thursdays: 10 - 12
Please note that the board does not provide legal assistance.
Consumers have access to various sorts of advice and assistance from a number of sources. Click here for more information.
Disclaimer
Please note that the information provided on this website has been translated using machine translation tools. While we strive for accuracy, the translated content may not fully reflect the original intent or meaning. The original content in Icelandic is considered the authoritative source and should be referenced for complete accuracy.
Additionally, please be aware that this website is currently under construction and not all content has been translated yet. We appreciate your patience as we work to improve the website and its content. If you have any questions or concerns, please reach out to us at kvth@kvth.is.
Announcement
The Board introduces a new website and web portal
The Complaint Board for goods and services has launched a new website and a new web portal. Here you can find further information on which portal to use depending on when a complaint was submitted to the Board.
A sudden increase in cases
Possible delays