The goal of Landspítali’s Mental Health Services is to provide safe and high-quality care.

Wards:

• Acute inpatient ward for mood disorders

• Detoxification unit for minors

• Emergency and counseling services Psychiatric ward

• Emergency inpatient ward for psychiatric and substance use disorders

• Forensic and Security Psychiatry Services - RÖG

• Inpatient department of Psychotic Disorders

• Inpatient Department of Mood Disorders

• Laugarásinn – early intervention for psychotic disorders

• Outpatient department for mental and addiction disorders

• Occupational Therapy, psychiatric ward, Hringbraut

• Psychiatric intensive care

• Psychological services

• Recovery center

• Teigur - Addiction treatment day unit

• Trauma center

Teams:

• Bipolar Disorder Team

• DAM team

• Depression and Anxiety Team

• Eating Disorder Team

• Forensic Psychiatric Security Team

• GoS team (Psychosis and Community Mental Health Team)

• Trauma team

Feedback to Landspítali’s Mental Health Services

Feedback is welcome, as it can help improve services. Anyone who has received services from Landspítali, as well as their relatives, may submit feedback or complaints. If feedback or complaints are submitted on behalf of another individual, written authorization from that person must be provided.

Confidentiality

To review your complaint, it may be necessary to share information from medical records with relevant healthcare professionals and managers working within the mental health services. Full confidentiality is always maintained.

Response to Feedback and Complaints

Landspítali’s Mental Health Services aims to respond to all named feedback and complaints as quickly as possible. If you consider Landspítali’s response to feedback or complaints regarding services to be inadequate, you may choose to refer the matter to the Directorate of Health or the Ministry of Health.

Available Options

1. Via the Landspítali website

Under the Contact Us section, several options are available:

• Complaints regarding healthcare services – the enquiry is sent to the Administrative Office of Clinical Services and is equivalent to submitting a matter to the hospital’s senior management.

• Patient Advocate – submit feedback, suggestions, or praise to the Patient Advocate, who reviews the matter and forwards it to relevant managers.

2. User Council of Mental Health Services

You can contact the User Council in the following ways:

• by email: notendarad.ged@landspitali.is

• by sending an SMS to +354 621 8422 to receive assistance in forwarding feedback

• by calling +354 621 8422 on weekdays between 10:00 and 14:00

Members of the User Council are peers — mental health service staff with personal experience of mental illness, recovery, and the use of mental health services. One of the Council’s goals is to strengthen the user perspective within Landspítali’s mental health services and influence service development.

3. Geðhjálp

You may contact the patient organisation Geðhjálp, whose counsellors provide support and advice.
The best way to get in touch is by phone +354 570 1700 or by email: gedhjalp@gedhjalp.is.
You may also visit Borgartún 30, Reykjavík, on weekdays between 09:00 and 15:00.

4. Formal Complaint Regarding Treatment

A formal complaint may be submitted to the Directorate of Health if there is suspicion of errors or negligence in treatment at the hospital. Further information can be found here.