Transfer health insurance when moving between countries 

4-6 weeks. The processing time can be up to 6 months if you move between EEA countries. 

S1 Certificate 

4-6 weeks. 

Tourists - reimbursement of foreign medical expenses  

8-12 weeks. 

Reimbursement of foreign dental expenses 

12-16 weeks. 

European Health Insurance Card and Insurance Statement 

10-14 working days for the card, but the insurance declaration is received immediately in the Digital Mailbox. 

Consent for medical treatment abroad 

6-8 weeks. 

Approval of per diem payments for subsistence costs of medical treatment abroad 

6-8 weeks. 

During the summer, the processing time can be extended up to 8-12 weeks. 

Processing time of travel expense certificates 

8-12 weeks. 

Support and treatment equipment 

4 weeks. 

Disposable aids 

2 weeks. 

Sitting Position Counseling 

2 weeks. 

Technical aids 

6 - 8 weeks.

Application for a medicine certificate 

1-3 weeks. 

Reimbursement of medicine costs 

4-6 weeks. 

Reimbursement for high medical, pharmaceutical and training costs 

4-6 weeks. 

Reimbursement for bills that go up towards an individual's payment participation  

2-6 weeks.  

Reimbursement to health insured persons who have paid for specialist services in full 

18-24 weeks. 

Application for Health Insurance's participation in plastic surgery 

2-6 weeks. 

Application processing time 

1 week. 

Reimbursement of invoices 

1 week. 

Request Training 

7-10 business days. 

Application for sickness benefits 

4-6 weeks.

Issuance of Continuing Certificates

1 week.

The procedure and waiting time can be divided into three parts: data collection, assessment of liability for compensation, and determination of the amount of compensation.

Data Collection: Health insurance handles the acquisition of data from healthcare providers for the application. The waiting time varies and depends on how quickly healthcare institutions respond to requests for data disclosure.

Assessment of liability: Once data collection is complete, liability must be assessed. As a rule, it can be expected that a determination of liability will be available within twelve to eighteen months from the completion of data collection.

Determination of the compensation amount: If liability for compensation is deemed to exist, the amount of compensation must be assessed. Generally, it can be expected that a decision on the compensation amount will be made within six to twelve months from the completion of the assessment of liability.

Particularly large-scale cases could take longer. 

The wait for an assessment of disability is usually 12 – 18 months from the decision on liability. The evaluation cannot be performed until the patient is stable and no further improvement is expected. 

New application – determination of liability for compensation: The determination of liability for compensation due to an accident report takes on average 3-5 weeks after all necessary documents have been received.

Reimbursement of medical expenses: Reimbursement of medical expenses for an approved accident claim generally takes 2-4 weeks.

Reimbursement of domestic invoices is 7-10 business days. 

Processing of domestic applications is 6-8 weeks. 

Processing of foreign dental expenses is 16-24 weeks. 

Processing of dental work abroad subject to application is 4-6 weeks.