The digital mailbox is an access controlled mailbox for receiving documents from government agencies. It's accessible via Island.is. The inbox publishes specific, personal information and messages from government agencies to individuals and legal entities.

All individuals and legal entities that have an Icelandic ID (kennitala).

There is no need to sign up. All individuals and legal entities with an Icelandic ID automatically have access to their digital mailbox via My pages on Island.is. After login, the inbox is accessible under "Documents".

By logging in to My pages on Island.is and selecting "Documents".

The inbox is a secure way to deliver information, documents and other data from the government to individuals and legal entities. It enables government agencies to send all individual data to one secure access controlled site. The digital mailbox also reduces cost when it comes to mailing, printouts and travelling with documents. Consequently it is an environmentally friendly way to communicate.

Everyone has a duty to open and view their digital documents. The documents come from government agencies and can contain decisions or information that require action. Therefore it is necessary to check the mailbox regularly for new documents, just like you check your mailbox at home.

You can set up notifications for new documents in your mailbox. You can receive notifications to the email address added to your profile on Ísland.is. They will also be sent as push messages to your phone with the Ísland.is mobile app.

From 1 January 2025 all new documents sent by government agencies to individuals or legal entities will be in the mailbox. Until then you can find an overview of which agencies send documents to the mailbox and which data they send on Island.is. Until 1 January 2025, when the mailbox will be fully implemented, individuals and legal entities will also receive documents from some government agencies the traditional way.

To access their mailbox, individuals and legal entities must log in using their electronic ID.

You can get your electronic ID at your bank. At the bank you must present a valid identification document and have a cell phone with an Icelandic phone number. More information about electronic ID.

Individuals and legal entities can request documents and data are not sent to their digital mailbox. Those who wish to be exempt should contact the relevant government agency.

Note that agencies are allowed to charge a fee if the addressee wishes to have messages also delivered on paper. According to the regulation on the implementation of the Act on the Digital Mailbox, it is stated that charges should be based on the additional costs resulting from the conversion and delivery of the data, e.g. printing and mailing. It also states the possibility of considering disabilities affecting digital media access.

• If you cannot open one document in a mailbox, the connection to that particular organization is broken, contact that organization.

• If you cannot open any documents in your mailbox, contact Digital Iceland.
  
  

The digital mailbox is a communication solution that enables the government to send data securely to individuals and legal entities. Individuals and legal entities gain overview of and access to all documents and data sent by government agencies and municipalities.

All data is hosted by the government agency that creates it but via the digital mailbox individuals and legal entities can view through My pages on Island.is. When the user selects certain documents or data in the digital mailbox it becomes visible in their browser but not moved to the inbox. 

That the agency in question establishes a secure connection between their own technical environment and the digital mailbox.

Government agencies already publishing documents in the digital mailbox:

• The Administration of Occupational Safety and Health

• Directorate of Health

• District Commissioners

• The Financial Management Authority

• Fiskistofa, the Directorate of Fisheries

• Greiðslustofa lífeyrissjóða

• Iceland Revenue and Customs

• Icelandic Health Insurance

• Icelandic Police

• Landspítali, the national university hospital

• Ministry of Higher Education, Science and Innovation

• Municipality of Akureyri

• The National Police Commissioner

• Portal to notify of Internet security breaches

• Registers Iceland

• Reykjavík city

• Social Insurance Administration

• Uppsveitir environmental and technical department

As stated in laws number 105/2021, government agencies should use the digital mailbox to share data regarding specific interests of individuals and legal entities. The digital mailbox enables the government to maximise security when it comes to sending data and gives individuals and legal entities a secure site to access their data.

Government agencies, i.e. the state, municipalities, their institutions, and other government agencies, send documents to the digital mailbox.

All individuals with and Icelandic ID according to laws on individual registration and all legal entities registered at the given time according to laws on company registration have access to their personal digital mailbox.

Public agencies that have implemented the Digital Mailbox are responsible for also sending data by letter to those who have requested it. Agencies can retrieve information about who has requested it through the mailbox's web service, as described in the document notifications for the Digital mailbox.

Organisations can monitor the status of deliveries in the Ísland.is Admin Portal. There, they can see whether a message has been received and other statistics.

The Digital Mailbox does not provide confirmation that a user has retrieved a document.
Organisations need to manage this themselves, for example by logging when a user accesses the document in their own document service.

Yes, but the process depends on the situation.

If a document was sent to the correct recipient but contains errors:

The document must not be removed. Instead, a new corrected document should be published.

If a document was sent to the wrong recipient:

The document should be removed. This can be done by using the Withdraw endpoint in the Digital Mailbox service.

Please note!
If the publication date (publication_date) has been reached, the organisation is responsible for informing the recipient about the error and that the document has been withdrawn.

Yes, it is both permitted and secure.
However, each organisation is responsible for assessing its own data and ensuring that its processing and delivery comply with applicable laws and regulations related to the Digital Mailbox.

Yes, organisations can choose the category for each delivery.

No, only one category can be selected per delivery.

This is up to the organisation to decide.
Guardians have access to their children’s data in the Digital Mailbox, but the organisation must determine who is the actual owner of the data – the child or the guardian.

Each document notification is linked to a single national ID.
However, the same document can be made available to multiple recipients by sending separate document notifications, one for each national ID.

It is important to ensure that all recipients have the appropriate access rights to retrieve the document in the organisation’s systems.

Information about organisations, including their logos, is stored in a dedicated system where the organisation’s national ID is linked to its logo.
To display a logo, this information needs to be registered or updated. Please contact island@island.is if your logo is missing.