Safe and effective service is the main goal of Landspítali and is reflected in the hospital’s strategy, operational plan, and quality policy (pdf). To ensure quality, performance measurements and active quality management are practiced. The methodology of quality management is used in continuous improvement. Lessons are drawn from incidents that occur, and feedback is used for improvement.

Safe service

• Continuous improvement is ongoing, as there is always room to do better.

• Goals are set for operations and followed up with defined performance measurements.

• Incidents are processed according to defined procedures.

• Feedback from patients and staff is used for improvement.

• Transparency and open discussion are key. In this way, a culture of safety is strengthened.

Risk management to prevent and prioritize

• IT systems, processes, procedures, and organization are constantly evolving to best support staff, prevent errors, and provide warnings if patient or staff safety is threatened.

• Risks in operations are assessed daily at status meetings in all units and for the hospital as a whole, to ensure safety and prioritize tasks.

• Opportunities for improvement are prioritized based on risk assessment.

• Best knowledge is the guiding principle.

• Procedures are standardized where possible and are evidence based.

• Procedures are documented in the Landspítali quality manual, which is accessible to all staff