We have implemented a new phone system with the aim of further improving our call response and reducing waiting times when calling us. This is part of the Social Insurance Administration's improvement efforts, as many people contact us by phone for assistance and information. For example, in 2023, we received over 67,000 calls to TR, or an average of about 5,500 per month. It is important for us to have an efficient phone system to serve our customers in the best possible way. Following the implementation, there may be some delays in the first few days, and we ask our customers to show us patience.
