10th January 2025
10th January 2025
Benefits of Ísland.is Application system estimated at 900 million ISK
The number of applications that passed through the Iceland.is application system increased by 79% between years. The total number of applications in the system was around 300,000 in 2024.
Applications that passed through the Application system on Ísland.is have increased by 79%; the total number of applications in the system being around 300,000 in 2024. A total of 42 public entities in Iceland used the application system last year, including institutions, municipalities and ministries, but the number has increased rapidly in the recent past, or by 150% since 2023.
Number of applications:
Year | Customised applications | Standard applications | Total | Increase |
2024 | 244.279 | 53.748 | 298.027 | 79% |
2023 | 134.642 | 31.476 | 166.118 | 213% |
2022 | 28.807 | 24.232 | 53.039 |
The financial benefits of this are estimated to be approximately ISK 900 million. The digitalisation of processes has also simplified the lives of the people in the country significantly with a reduction in car journeys and reduced waiting times. The application system on Ísland.is is open all day long and users can therefore do their business when they like. Users experience is also improved with a consistent design, instructions, and flow of application processes, where the highest access requirements are taken into account.
Application | Number of applications | Agency | |
1 | Notification of vehicle ownership change | 43.805 | Transportation Office |
2 | Application for the European Health Insurance Card | 40.915 | Icelandic Health |
3 | Application for a passport | 29.448 | District Commissioners |
4 | Parliamentary elections - Pro-choice parties | 20.955 | National Electoral Commission |
5 | Application for a criminal record | 17.590 | District Commissioners |
6 | Application to become an instructor in practice driving category B | 11.309 | District Commissioners |
7 | Application for a driving licence | 10.853 | District Commissioners |
8 | Application for parental leave | 10.619 | Directorate of Labour |
9 | Financial aid | 8.414 | Municipalities |
10 | Driving assessment | 5.715 | District Commissioners |
* Most used applications of the Ísland.is Application system 2024.
Similarly, the benefits of digital processes show that the rationalization of the application system was approximately ISK 900 million in 2024. This is based on the 300 thousand applications that passed through the system on the same premise that the processing time is 10 minutes and two visits were needed to complete each transaction.
The average usage of an application in the Ísland.is Application system is 1,167 per year and if you take into account 10 minutes of processing time and two visits to the institution for business, the cost savings for the institution are 3,5 million per year, as can be seen in the attached picture.
It is noted that the benefits in the benefit assessment are defined as the minimum benefits that are obtained from digitizing processes. Thus, opportunities in changing housing needs or changes in internal processes are not included in the calculations.
Read more about the Application System on Ísland.is
Read more about the benefits of digital processes