Vehicle inspection complaint

A dispute may arise between a customer and an inspection body or a re-inspection garage regarding the procedure or outcome of a vehicle inspection.

Procedure

A complaint regarding a vehicle inspection may be submitted to Samgöngustofa in accordance with Article 47 of Regulation No. 414/2021 on vehicle inspections. The procedure is as follows:

• The customer must always first direct the complaint to the inspection body and seek a resolution with its management

• If the response from the inspection body is not satisfactory the customer may refer the matter to Samgöngustofa

• Samgöngustofa only handles complaints concerning mandatory vehicle inspections

• The complaint must be submitted within 30 days from the date the inspection result is issued

• Samgöngustofa bases its decision on the documents provided with the request and may seek the views of the parties as necessary. In some cases, a repeat inspection of the vehicle may be requested

Possible outcome

• Samgöngustofa assesses whether the original inspection result should remain unchanged or be amended

  • If necessary, the vehicle may need to undergo a new inspection

• Samgöngustofa does not rule on or assess any potential entitlement to compensation in individual cases