Rights of passengers with disabilities or reduced mobility
Passengers with disabilities or reduced mobility should have the same possibilities of travelling by air as other passengers. In order for this to be possible, assistance must be provided that suits their specific needs.
Those who can use this service include, for example:
older people
pregnant people
people with disability or reduced mobility
Those include people:
who uses wheelchairs
with impaired vision or hearing
with chronic diseases
with Alzheimer's disease
with invisible disabilities such as heart problems or autism
You do not need to show a certificate to prove the need for assistance and airlines should not request one.
An airline cannot refuse a passenger to fly with them because of a disability, unless it is for justified safety reasons. In those cases, the airline must provide information about these reasons.
If you think you need assistance when travelling by air, you should contact your airline or travel agency to discuss your needs.
Service provider
The Icelandic Transport Authority