If luggage or mobility aids are damaged, delayed or lost, you may be entitled to compensation.
If your luggage is damaged during air travel, you may be entitled to compensation. The airline is responsible for damage:
which occurs if the checked baggage is lost, damaged or destroyed if the event of loss occurs in the aircraft or while the checked baggage is in the custody of the carrier, its employees or agents.
on unchecked baggage, including personal belongings, if damage is attributable to the airline, its employees or agents.
if the airline admits to having lost the checked baggage or the checked baggage does not appear within 21 days after it was scheduled to arrive at the destination.
The airline is not responsible for damage due to normal use, such as scratches or dents.
Most airlines will reimburse you for the basic necessities you need to buy if your baggage is delayed.
If it happens away from home, it can apply to basic cosmetics, underwear and cleaning of clothes.
If your luggage is delayed on the way home, the airline can consider your loss to be less, as you have a better access to essential products.
If your luggage is lost or damaged and you have traveled with more than one airline, you can file a claim with any airline.
If your mobility aid, such as a wheelchair or mobility scooter, is delayed or damaged during air travel, the airline must provide you with appropriate assistance.
In the event of a delay in an aid, the airline must provide you with another aid.
If an mobility aid is damaged, you are entitled to compensation.
If your luggage or mobility aids do not arrive at the airport of arrival or have been damaged, you must report this at the service desk in the baggage claim hall or contact the airline directly.
