Ordering a sign language interpreter service

If a booking needs to be cancelled an email should be sent to: tulkur@shh.is, with the following information:

• Booking number

• The name of the person who made the original booking

• Date and time of the original booking

The interpretation service must be canceled at least 24 hours in advance, otherwise a minimum fee, equivalent to one hour of interpretation will be charged, according to the tariff. If the booking concerns a series of events the interpretation service must be canceled at least 2 weeks in advance.

If the time and date of the interpretation needs to be changed, a new booking must be made. Bookings are not accepted through the email address mentioned above.

In the case of emergencies after 16:00 on weekdays and at weekends and, a request for sign language interpreters is sent through the emergency hotline 112. They will contact an interpreter through a special call list.

Fees for sign language interpreting services are charged according to the Communication Center's tariff. A minimum of one hour is charged, after that for every half hour.

The Communication Center

• charges entities within the public sector, private parties and individuals for interpretation services according to the tariff.

• is allowed to provide free interpretation services in everyday life, to people who rely on ÍTM for expression and communication

Most of the service provided through Video Remote Interpreting is in connection with everyday life, and is therefor free of charge. Only the individuals that rely on ÍTM for expression and communication can use that service.

People who use ÍTM for communication in their daily lives, have the right to get sign language interpretation in their interaction with official institutions and businesses

The Communication Center for deaf and hard of hearing can also, on the basis of a quarterly budget, provide free interpreting services, including any travelling cost for the interpreters associated with those assignments. When the maximum number of hours for each quarter is reached, this free service is not available until the next quarter.