The basic values of the Directorate of Labour

The fundamental values of the Directorate of Labour are: exemplary service, respect and reliability. We provide efficient and reliable service to those who seek our services. We respect those who seek our services and our colleagues.

Scope

The Directorate of Labour's service policy covers all services provided by the Directorate.

Objectives

That the service and interface of staff is in accordance with the basic values of the institution.

To provide efficient and consistent services to service users.

That service users can solve their problems digitally.

The basic values of the Directorate of Labour include the following:

A model service is:

That service users can solve their own problems.

That service users get their cases resolved quickly and safely.

To meet different needs of service users.

Reliability is:

That confidentiality is maintained.

To provide correct information.

Ensuring data security.

Respect is:

Listening with interest.

Being polite and professional.

To show empathy and understanding.

Responsibility

The Director is responsible for the service policy of the Institute.

The Director of the Service Division is responsible for implementing the service policy in the institution's operations and provides all staff with advice and guidance on implementing the service policy when asked for and on their own initiative.

The Directors of the field are responsible for the implementation and implementation of the service policy in their field. Directors/Departments are responsible for the implementation and implementation of the service policy in their units.

All employees are responsible for learning the content of the service policy and for keeping it as a guiding light in their work.