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Negotiating a debt with a creditor

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Points of agreement

Search for information on the claimants website about possible solutions. It is often possible to negotiate more solutions than are stated there.

Examples

Check the possibility of:

  • temporarily lower installments and longer loan period: Check if you can temporarily pay less of the debt. After a certain time, full payments would resume. Payments that fall during the period are either added to the amount later or check whether the loan term is extended

  • cancellation of billing and growth costs: See if you can negotiate a reduction or cancellation of billing costs.

  • combine loans: Consider the possibility of combining smaller loans to reduce the payment burden and reduce the cost of different loans.

Get a written confirmation of the contract and take care of all documents and payment receipts. Do not accept a contract that you cannot honor.

If you cannot negotiate with the creditor, you can get advice from a debtor's ombudman.

Special resources

There are special resources for debts to public sector entities.

The Debtors' Ombudsman

Contact

Phone number 512 6600

ums@ums.is

Opening hours

Open every weekday from 10 am to 3 pm

Hlíða­smári 11

201 Kópavogur

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