Quality criteria for social services for people with disabilities

1.1.1 The service I receive is tailored to my needs and is convenient for me.

1.1.2 I can participate in society in accordance to my wishes.

1.1.3 I am provided with services and support to participate in the community like I want.

1.1.4 I live an active life in the way I choose.

1.1.5 I can do things that I want to do, like meet my friends or participate in hobby's.

1.1.6. I can use the phone and the internet whenever I want.

1.1.7 I can communicate in a way that suits me and I get the support I need.

1.1.8 I can choose activities that suit me when I want to.

1.1.9 I can get to where I want, when I want.

1.1.10 I can travel like others.

1.2.1 I get support to build relationships with other people if I want to.

1.2.2 I can communicate with the people I want.

1.2.3 I get support in contacting people as I wish and as I see fit.

1.3.1 I get help to take care of my home, as I wish.

1.3.2 Those who assist me in my home, respect my home.

1.3.3 I get help keeping myself and my body clean and tidy when I want to.

1.3.4 I can take a bath or shower whenever I want.

1.3.5 I decide what I eat.

1.3.6 I get help cooking when I want.

1.3.7 I can eat in a calm and relaxed environment.

1.3.8 I determine whether and when I am alone or not.

1.3.9 I get help with shopping, if I choose.

1.3.10 I open mail that comes to me and get help understanding its content if I want to.

1.3.11 I get help to receive visitors to my home, whenever I want.

1.3.12 I can invite people to stay with me, whenever I want.

1.3.13 I feel good at my home.

1.3.14 When I am not at home no one goes into my home unless they get my permission.

1.3.15 I get help with my finances if I need and want to.

1.4 More questions about the home

1.4.1 I select the items in my home, such as furniture and decorations.

1.4.2 I determine what my home looks like.

1.4.3 I have assistive devices and other technical solutions that I need and want in my home.

1.4.4 I have plenty of space in my home.

1.4.5 My private space at my house is just the way I want and need.

1.4.6 I have enough space to invite visitors to visit.

1.4.7 I have my own bathroom with a toilet, bath or shower.

1.4.8 I can easily access the toilet in my house and use it when I need to.

1.4.9 My home is free of excessive noise.

1.4.10 My home is a safe place where I can keep my belongings.

1.5.1 There is good accessibility where I am staying in a short-term stay.

1.5.2 The accommodation where I am staying for a short period of time is convenient for me.

1.5.3 I am able to pursue my leisure activities while in a short-term stay.

1.5.4 There will not be changes to my daily life when I am in a short-term stay.

1.5.5 I can contact my family and friends whenever I want to when I am staying in a short stay.

1.5.6 I am about the same age as others who are staying with me in short-term stays.

1.5.7 There are not too many people in the short-term when I am there.

1.5.8 I feel comfortable in a short-term stay.

1.5.9 I have an individual plan for the short-term stay.

1.6.1 I am working, training for work or in other activities that I would like to be in.

1.6.2 I get the help I need and I want to pursue a job or other activities.

1.6.3 I get the training, rehabilitation or training I need.

1.6.4 I go to leisure or other activities in school.

1.6.5 I go to leisure or have other activities during school holidays.

1.6.6 I feel good at the leisure activities I participate in.

1.7.1 I get the support I need to educate myself.

1.7.2 My disability does not prevent me from choosing which college to attend.

1.8.1 I get help to participate in my interests when I want to.

1.8.2 I get assistance to attend cultural events or other entertainment whenever I want.

1.8.3 I get help to take part in social activities whenever I want.

1.8.4 I participate in leisure activities as I wish.

1.8.5 I can go to a summer camp even though I have a disability.

1.9.1 I receive advice from professionals who understand me and my situation.

1.9.2 I get advice that I understand.

1.9.3 I receive information about the social services available.

1.10.1 I get the support I need to take care of and raise my child or children.

1.10.2 I get the education I need to take care of and raise my child or children.

1.10.3 I receive the support I need for my child's or my children's homework.

1.11.1 Our family receives the support we need, and we want that our child receives the same rights as other children.

1.11.2 The services the family receives helps to create a safe environment where the child feels comfortable.

1.11.3 We get support family if we want to.

1.12.1 I get the equipment and technical solutions or assistance I need and I want, to live an independent life.

1.12.2 The support and services I receive, meet my needs.

1.12.3 I decide how I live my life.

1.12.4 I get assistance to get health services whenever I want.

2.1.1 In evaluating and determining my services, my needs and wishes are considered.

2.1.2 I am involved in the evaluation of my service needs.

2.1.3 I am involved in preparing an individual service plan for myself.

2.1.4 I am consulted and listened to when organising my services.

2.1.5 My family have been offered home services instead of me going for a short-term stay.

2.2 Consultation

2.2.1 I get the time and assistance I need to familiarise myself with and understand the service I will get, before a joint decision is made on what is best for me.

2.2.2 If the services I changes, I am consulted on the changes that need to be made.

2.2.3 If my services are changed, I will be consulted.

2.2.4 If major changes are to be made to my services, my personal spokesman and I are consulted.

2.2.5 I get to be involved in deciding who provides me with services or assistance.

2.2.6 I can direct the service and support I receive if that is what I want.

2.2.7 I am involved in finding and training personnel.

2.2.8 If I and those who provide me with services in my daily life do not agree on how the service should be, we will talk until we are satisfied with the outcome.

2.2.9 I have an impact on how the services I receive, is given.

2.2.10 When I receive services, my will and choice are respected.

2.3.1 I decide where I live.

2.3.2 I live with the people I want to live with.

2.3.3 If I live in a bedroom cohabitation, I have been offered a different residence.

3.1.2 I am provided with professional services, that is the way I need and want.

3.1.3 I trust the people who help me. They know what I need and want, and they know how to help me.

3.1.4 The people who help me on a daily basis do their job well.

3.1.5 I have access to specialists when I need them.

3.1.6 The people who help me understand me and what I need.

3.1.7 I get information and advice that I understand.

3.1.8 I understand the people who help me when they communicate with me.

3.1.9 The people who help me are sensitive to my needs and how I am.

3.2.1 The people who help me respect me.

3.2.2 If I cannot express what I want, I will get help.

3.2.3 There is respect for my views and my will.

3.2.4 I can view my individual service plan when I want.

3.2.5 The people who help me, understand that I know best what I need, what I want and how I am.

3.2.6 The people who help me, listen to me and show me respect and politeness.

3.2.7 I am regularly asked about my experience of the service, and my views are heard.

3.2.8 I feel that those who serve me, respect all people and that everyone is important.

3.2.9 If I come up with a reminder or complain, there is a response.

3.2.10 If I make a tip or complain, I don´t have to worry that it will have negative consequences for me.

3.2.11 I am told if my services are interrupted.

3.2.12 I know how to make a recommendation about the service and get support to do so if I need to.

3.2.13 I trust the people who help me.

3.2.14 If I am concerned for my safety or that of others, I am listened to and acted upon.

3.2.15 I am asked what I think and my views are respected.

3.2.16 I experience warmth and concern in my service.

3.2.17 The people who help me, treat me well.

3.2.18 The people who help me, respect my private space and possessions.

3.2.19 I receive personal services rendered with respect and humour.

3.2.20 I know, who will help me, from day to day, and what they should do.

3.2.21 I am supported in understanding and safeguarding my rights.

3.2.22 I get support from a neutral person, to speak up, if I want to.

3.2.23 If it is necessary to reduce my right to self-determination, this is done according to law.

3.2.24 Those who help me understand that my human rights, are very important.

3.2.25 If I feel that my rights are being violated, I call in a rights protection officer and get assistance to do so, if I need and want to.

3.2.26 The support and services I receive, empower me and make me stronger.

3.3.1 I am in contact with my family and I get support to do so if I want.

3.3.2 I live with someone within my extended family.

3.3.3 I live close to my family and it is easy for us to stay in touch if I want to.

4.1.1 I get information about the services offered in a way that I understand.

4.1.2 I receive good guidance on how to apply for services.

4.1.3 Staff will let me know if they think I need specific support or other services.

4.1.4 Staff takes the initiative to find solutions and resources that are right for me and improve my life.

4.1.5 I didn't have to wait long to get a diagnosis of my disability.

4.1.6 If I did not receive the service I applied for, I was told why.

4.1.7 If I did not receive the service I applied for, I received good guidance on my next steps and information about my rights.

4.2.1 I didn't have to wait long to get the support and service I need.

4.2.2 If my application for a service has been approved but I have to wait for it, I will receive information on other services that I can receive while waiting.

4.2.3 If I have to wait longer than I was told for the service I am to receive, I am regularly consulted while I wait.

4.2.4 If I have had to wait longer than I was told for the service I am to receive, I am regularly informed of the situation and how long I have to wait.

4.3.1 I receive good service, because staff has sufficient information about me, in order to provide it.

4.3.2 The service I receive is stable and trusting, because people work well together.

4.3.3 The support systems that are relevant to my affairs, work well together, so that I get good and coordinated service.

4.3.4 I experience that my service is stable and continuous.

4.3.5 My services are planned and executed based on my overall needs and wishes.

4.3.6 When I receive services from different systems, such as schools, healthcare or social services, everyone works well together and the roles and responsibilities of each individual are clear.

4.3.7 I have an individual service plan.

4.4.1 I can be confident that people will respond quickly when I need help.

4.4.2 I can be confident that there will not often be new staff, who I do not know.

4.4.3 I feel safe and secure in my environment.

4.4.4 I feel safe or secure not to be harmed, neglected, abused or bullied by people who help me.

4.4.5 I feel secure that staff will not abuse my situation.

4.4.6 It is monitored if I am ill or if I need healthcare services.

4.5.1 I trust that staff will not talk about me, to people who does not need to know anything about me.

4.5.2 I know what information about me is collected and for what purpose.

4.5.3 I am informed about what information others are getting about me, and for what purpose.