When cancelling an ordered sign language interpretation, an email must be sent to tulkur@shh.is with the following information:

• The name of the person for whom the order is being made.

• Date, time and location of interpretation.

Cancellation of a booked sign language interpretation must be received before 3 pm on the last working day before the service is to take place.

When cancelling sign language interpretation that has been agreed upon for a longer period of time (e.g. an entire semester) and the service has begun, two weeks will be charged after the cancellation is received.

If information about cancellation is not received with the above notice, it will be charged according to the agency's tariff and in accordance with the original order.

If interpretation is change to another day or at another time of the day, the service must be ordered again by sending an email to tulkur@shh.is.