The new application was developed in collaboration between the Directorate of Labour and Digital Iceland, with software teams from Origo and Advania contributing to its development. The aim of the project is to simplify the process and ease the strain on those applying.

Key improvements for users

• Clearer guidance
  The application is designed as a single, coherent process in which applicants are guided step by step. This reduces uncertainty and minimises the need to seek assistance from customer service.

• Support to return to the labour market
  The application is not only about unemployment benefit payments. Job seeking is a core part of the process, and the aim is to connect applicants earlier with measures and support that can help them return to the labour market.

• Relevant questions
  The questions have been simplified and appear at appropriate points in the application process. Applicants are asked only for information directly related to their circumstances — whether concerning entitlement or support with job seeking. This saves time and makes the process more focused.

• The system supports applicants
  Where possible, information is retrieved automatically from other public systems. This speeds up the process, simplifies completion and reduces the likelihood of input errors that could delay processing.

• Clearer communication
  The text in the application has been simplified. Rights and obligations are explained in plain language, making it easier to understand what is required and why. The aim is for applicants to be able to complete the process without assistance.

• Save and return later
  It is now possible to save the application partway through, pause, and continue later without losing any information. This allows applicants to complete the process at their own pace.