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Rights of passengers in navigation

Form for complaints in passenger matters

This is an AI generated translation of the text in Icelandic.If there is any difference between the Icelandic and the English text, the Icelandic version is valid.

Passengers have certain rights when travelling on ferries within the European Economic Area.

  • Do not discriminate in price according to nationality.

  • Passengers should be informed and taken care of

  • Passengers may have right to compensation in the event of maritime delays or cancellations.

It is possible to complain to the Icelandic Transport Authority about damages or assistance when the sailing is cancelled or delayed.

Form for complaints in passenger matters