Passenger fares in public transport

Passenger fare charge in public transport

If a passenger in public transport cannot prove that he/she has paid the correct fare when requested, he/she may be required to pay a special fare charge.

Review of the decision

If the passenger believes that the fare charge decision is based on incorrect or insufficient information, he/she may request that the case be reviewed by the carrier.

• A request for review must be submitted within three months of the passenger being charged the fee.

• The carrier shall take a decision on review within three months of receipt of the request.

Appeals to the Icelandic Transport Authority

If a passenger is not satisfied with the carrier's decision, he/she can appeal the decision to the Icelandic Transport Authority.

• Complaints shall be sent by e-mail to the e-mail address APR@samgongustofa.is.

• Procedures are governed by Chapter VII of the Administrative Procedures Act and the ruling of the Icelandic Transport Authority is final at the administrative level.

Strætó bs. rules

The fare charge for Strætó bs. is explained in more detail in the rules no. 1021/2023.

Laws and regulations.

The authorisation of a special fare charge can be found in Article 30a of legal act 28/2017.