The total payments made by TR amounted to more than 204 billion ISK for year 2023, compared to 186 billion ISK in 2022. Like the population of Iceland, most individuals receiving payments from TR live in the capital area.

Women are in the majority of all major pensions in TR and are about 60% of those who receive old-age pension, invalidity and rehabilitation pension. When the group 55 to 66 years old is examined, it can be seen that the proportion of women with disabilities is increasing with increasing age. 26% of women in Iceland between the ages of 64 and 66 have disabilities or one in four women. TR has asked the Social Science Institute to conduct a study on the status of women 50-66 years old with invalidity pensions and the plan is to conduct such a study in the autumn of 2024 in cooperation with various stakeholders.

At the meeting, Guðmundur Ingi Guðbrandsson, Minister of Social Affairs and Labour, said that The Social Insurance Administration is rich in human resources and ambition to do well. The Ministry has cooperated well with the employees of the Administration, who want to succeed for the people of Iceland. Guðmundur also said that many challenging and exciting projects lie ahead with the coming revision of the new disability pension system.

Important support for families

TR plays an important role in supporting families through payments for various issues. These include care allowance, child pension, maternity and paternity pay, car support, payments for young people aged 18-20 if parents are pensioners, as well as TR facilitates child support payments. In 2023, parents received about 4,500 child care allowances per year. This number represents about 3% of the total number of children aged 0-18 in Iceland.

The Ombudsman for Children, Salvör Nordal, was present at the meeting and addressed the importance of reducing the number of children waiting for assistance and various resources in the community. The situation had become serious in many areas.

TR's continuing reforms

During the year, many improvements were made regarding service and access to TR services, which includes an extension of opening hours, redesign of the service center, a large number of educational tours, a digital disability certificate was issued in cooperation with Ísland.is, the Ombudsman handled over 100 cases of various types and customers’ access to data on My Pages TR was opened.

The continuous improvements were characteristic of TR’s operations in 2023, with the emphasis on making the service even more efficient and better. “It is important for the operations that are primarily about providing good service and being informative, providing clear instructions, offering education and material in human language and being accessible to everyone who seeks help from TR,” says Huld Magnúsdóttir, CEO of TR.