TR works with personal data of individuals obtained from cameras, recordings, information from the applicants themselves and when obtaining information from other sources, authorized by law.
The Insurance Administration conducts electronic monitoring based on the legitimate interests of the organization and to ensure the safety of staff and clients.
Surveillance with security cameras is maintained 24 hours a day. Calls are recorded. The Insurance Administration is responsible for the monitoring and ensures the security of the personal information of those subjected to monitoring. TR is concerned that everyone who is subjected to monitoring is aware of this, and therefore TR reports on monitoring in a clear manner.
The monitoring is only carried out for clear, objective and legitimate purposes. During monitoring, TR is especially careful to observe proportionality and not go beyond what is necessary in order to respect the right to privacy of those who are being monitored.
Special procedures are for listening to recordings and viewing of footage from security cameras. This is only carried out by those who have a clear authorization to do so, if there is a legitimate reason.
The Insurance Administration never publishes or shares personal data publicly.
A person who has been subjected to electronic monitoring has the right to view audio or video recordings made of him during the monitoring. Inspection shall be permitted as soon as possible and no later than within one month of receipt of such request.
This does not apply, however, if the right of the person who has been subjected to the monitoring to be allowed to view the data is deemed to be partially or fully subordinated to the interests of others than his own.
If it is unclear whether a request for inspection or listening will be granted, material is sent to the police or Personal Protection for inspection.
TR does not share personal information generated during electronic monitoring unless with the express consent of the person concerned or if the sharing of the information is prescribed by law.
TR is obliged to hand over to the police material that is generated during electronic monitoring if the information concerns an accident or an alleged criminal act.
TR may share information if it is necessary for one or more of the registered parties to define, present or defend a claim due to a court case or other such legal requirements, e.g. when an insurance company takes a position on liability.
TR may also share information if the Data Protection Authority's decision to share the information is available.
Information generated during electronic monitoring, whether image or sound, will be stored for 30 days according to Article 11 regulations no. 50/2023 on electronic monitoring.
TR deletes the recordings after that time. This does not apply to recordings that have been sent to the police due to accidents or criminal cases, recordings for the purpose of proving claims in court cases or other such legal requirements, or that Personal Protection specifically requires or prescribes a longer retention period.
You can contact the Insurance Administration's personal protection representative regarding TR's electronic monitoring at personuvernd@tr.is.
One of the roles of the Insurance Administration is to safeguard the welfare system. The Insurance Administration is therefore required to appoint a inspector to verify the validity of payments.
During inspections, various personal information about the applicant or the recipient of payment is reviewed. Data is mainly obtained from the applicant themselves but TR also seeks information from other parties authorized by law.
The eligibility to various payments is based on residence in Iceland. When checking residence, various data are examined that can give an indication of where the person in question lives. If the person's explanation is considered reasonable, the matter is over and nothing further is done.
name,
national identifacation number,
address,
email,
phone number,
marital status,
family welfare
and communication history.
bank account number
income information
tax returns
calculated compensation
About visits to the website and My pages of the Insurance Administration, e.g. computer identifiers (IP addresses) and web metrics.
As mentioned, various data are examined when the place of residence is being examined, including an IP address that can give an indication of where the person in question lives.
IP addresses are examined in the light of other data available in each individual case and are therefore not the only benefit of a case.
If the person's explanation is considered reasonable, the matter is over and nothing further is done.
The Insurance Adminisration get this information from:
the individuals themselves,
private parties,
public institutions,
Commissioner of Taxation,
Labor Office,
Immigration Office,
educational institutions,
municipalities,
Iceland's health insurance,
customs authorities,
Icelandic National Registry
and more.
All payments to TR must be applied for and payments are based on the applicant meeting certain conditions. In the application, the necessary information must be provided in order to determine whether the right to payment exists.
The applicant or payee is obliged to participate in the handling of a case for supervision by providing the requested and necessary information.
The payee is obliged to notify TR of changes in income and if there are changes in circumstances, for example:
when cohabitation begins,
upon separation,
marriage,
divorce
and transfer of legal residence.
TR can call the applicant or payee for an interview in order to obtain more detailed information. If TR cannot handle a case due to lack of necessary information, no payments will be made until it is corrected.
If there is a reasoned suspicion that payments are being made on the basis of false or misleading information, TR can temporarily suspend payments while the matter is investigated. When investigating cases, the organization is authorized to obtain information from third parties such as, for example, a kindergarten or an employer.
When payment is made in excess of entitlements, the overpayment is generally deducted from payments to which the person may later become entitled or the person may demand repayment in another way.
Underpayments are paid to the person concerned.
After 12 months, interest is generally charged on claims and credits are paid with 5.5% annual interest, compare Art. 55. Act on Social Security no. 100/2007.
If the recipient of the payments proves to be a fraud, the payments are stopped and TR is authorized to demand repayment of the overpayment with a 15% surcharge, cf. Article 45 Act on Social Security no. 100/2007.
