The quality policy of Iceland Health encompasses all activities of the institution and serves as a guiding principle in daily operations. Its aim is to ensure professional, efficient, and reliable service to individuals and partners, in accordance with laws, regulations, and good administrative practices.

Staff shall be familiar with the quality policy and quality manual of Health Insurance and conduct their work in accordance with them. Staff actively participate in quality work and commit to performing their duties with professionalism, integrity, and impartiality, maintaining confidentiality and contributing to ensuring that the quality and resolution speed of all tasks are as high as possible.

The management of Health Insurance ensures sufficient and appropriate resources – whether technical or in the form of human resources – to fulfill statutory tasks. They also ensure that staff receive the training and continuing education necessary to meet the requirements and development of the organization.

Procedures and decision-making shall always be conducted in a reliable, correct, efficient, and impartial manner, in accordance with applicable laws, regulations, and data protection considerations.

The quality policy also serves as a guiding principle in the procurement policy of Iceland Health and in agreements with healthcare service providers, suppliers, and partners. All such agreements must take into account the institution's quality requirements.

Iceland Health places emphasis on continuous and targeted improvements to the quality and information security management system, in accordance with relevant standards, to ensure that the system supports the organization's objectives and serves its operations in the best possible way.