Digital Steps are incentive awards for public entities that use the shared solutions of Digital Iceland to build digital services with user needs as a guiding principle. There are now nine steps, referring to the following core services: Digital Mailbox, login and mandates, the Ísland.is mobile app, the Application System, My Pages, The Stream, the website, the Service System and the AI assistant.

The Social Insurance Administration takes all nine steps

The Social Insurance Administration is one of the country's largest service agencies, and its services affect a large proportion of the population. The agency pays monthly old-age pensions, disability pensions, sickness and rehabilitation benefits, and more to nearly 77,000 individuals. The implementation of all nine steps is therefore an important milestone in making the Social Insurance Administration's services simpler and more accessible to the public.

Latest steps of 2026

• The Social Insurance Administration has implemented all nine steps.

• The National University Hospital of Iceland has completed seven steps.

• The Directorate of Labour has completed six steps.

Status after the presentation

A total of 23 public entities have now taken five or more Digital Steps.

Nine steps

• The Social Insurance Administration

• The Icelandic Transport Authority

• Icelandic Health Insurance

• District Commissioners

Eight steps

• The Icelandic National Treasury

• The Administration of Occupational Safety and Health

Seven steps

• The Directorate of Health

• The National University Hospital of Iceland

• The Police

• The Centre for Educational and School Services

• The Housing and Construction Authority

Six steps

• The University of Iceland

• Registers Iceland

• The Directorate of Immigration

• The Directorate of Labour

Five steps

Eight public entities have taken five Digital Steps: Akureyri Hospital, the Icelandic Revenue and Customs, the Environment and Energy Agency, the Director of Public Prosecutions, the Icelandic Road and Coastal Administration, the Quality and Supervision Agency for Welfare, the Directorate of Fisheries and Iceland Catastrophe Insurance.

More information about the Digital Steps