Digital Iceland first granted recognition to institutions for the 9 Digital Steps in 2022. A description for each of the Digital Steps can be found below. The assessment period for the Digital Steps is from October to September each year and recognition is given to public entities at the Tengjum ríkið conference which is held anually every autumn. The Digital Steps serve as an incentive recognition for public entities, but all 9 steps do not apply to the services of all public entities.

The Digital Steps contribute to the utilization of investment and the objectives of the Ministry by recognizing public entities that use open and shared tools developed by Digital Iceland.

• Public entities that have taken all 9 steps are officially suffixed as "digital" public entities.

• Public entities starting their journey will receive a sign showing their progress towards implementing the 9 digital steps.

• In the drop-down window below, you can find a list of public entities and the digital services that they offer their customers.

• The digital steps will develop in the coming years in line with the development and strategy of Icelandic digital public service.

Explore the Digital Steps

What is needed to get the Digital Steps?

Digital mailbox

A public entity has connected a web service and has sent documents to customers via the Digital mailbox.

• To receive Digital Step, the document provider must have sent at least one document to a customer.

Authentication system

A public entity uses the new Ísland.is authentication service for one of their online service portals.

• To receive Digital Step, a service provider must use the new authentication service for one online service portal.

Application system

Users can apply for a public service using the application system

• To receive Digital Step a service entity must have one application in the Application system.

Service portal on Ísland.is

A public entity uses the Service portal on Ísland.is to share information with its customers. 

• To receive Digital Step a service provider must make data related to one service accessible in the Service portal on Ísland.is. 

Website on Ísland.is

A public entity uses Ísland.is as their main website

• To receive Digital Steps a service provider must use Ísland.is as their main website

Askur Chat

A public entity uses Askur to service and communicate with its users. A service provider can contribute to Askur's content on Ísland.is without using Ísland.is for their main website.

• To receive Digital Step a service provider must have implemented Askur and provide service through the online chat.

Ísland.is app

A public entity uses the Ísland.is app to share information with its customers. 

• To receive Digital Step a service provider must make data related to one service or license accessible in the Ísland.is app. 

Straumurinn (X-Road)

A public entity uses the Straumurinn (X-Road) to exchange data with other public entities.

• To receive Digital Step a service provider must have one active API in X-Road.

Service page on Ísland.is

A public entity uses the service page Ísland.is to support self-service for their users.

• To receive Digital Step the service provider must publish their most frequent requests and solutions on the service page.