Digital Iceland
Delivery assessment
About the delivery assessment
In accordance with the tender documents (section 1.5.3), a delivery assessment will be carried out at the end of each project contract. The aim of the delivery assessment is to maintain the quality of projects and create an active dialogue for improvement with teams within the contract on how buyers and sellers can improve the execution of the contract. The weighted average score of all of a team's delivery assessments will replace the score for projects in the initial assessment. The price and quality for the team's knowledge and experience are fixed for the duration of the contract. Thus, it is only the score received for the project component, which was worth 50% of the total score, that changes once a year in line with performance
Message to the delivery manager
Below is a draft delivery assessment sent to the delivery manager for feedback. Each statement is rated as either 1 or 0. The bottom 2 statements are intended as a bonus. This means that a full score is actually 95%, but can reach a maximum of 100% with bonus questions about additional quality. This method is an attempt to remove subjectivity from the assessment process. Nevertheless, incidents may arise where a subjective assessment is necessary.
Statement | 1/0 | Weight | Explanation and guidance |
|---|---|---|---|
DoD fully met. | 1/0 | 15% | This must be completed before the performance evaluation meeting. |
The project was completed within the contract's validity period (25% margin). | 1/0 | 15% | If there are delays to a project that cannot be attributed to the team, e.g. delays in responses from agencies or a change in the scope of the project after the contract has been signed, a full score should be given here. |
The contract was within the estimated contract time (15% tolerance) | 1/0 | 15% | If there are changes to the project that cannot be attributed to the team, e.g. delays in responses from agencies or a change in the scope of the project after the contract has been signed, a full score should be given here. |
The delivery manager notified the Digital Iceland contact person in a timely manner if it was foreseen that a contract would exceed the estimated scope and validity period. | 1/0 | 10% | Requirement as per the agreement that the delivery manager notifies the Digital Iceland contact person if this is foreseen, even if the team does not bear accountability for delays. |
The delivery manager kept the Digital Iceland contact person informed about the progress of the contract and the status of the estimated times. | 1/0 | 10% | Needs no explanation. |
Communication in the project was clear and transparent without information being spread across many different communication channels. Digital Iceland had sufficient involvement in communications concerning the project. | 1/0 | 5% | Communication should be clear and discussions about the project should not take place in many different locations. |
Timesheets were clear, itemised and traceable to individuals and tasks. | 1/0 | 10% | See the new requirement for invoices to ensure efficient processing and review of invoices. |
The defined objectives of the agreement were achieved. | 1/0 | 15% | The objectives set out in the agreement shall be achieved. |
The project was completed well within the estimated scope (10%) or within the validity period (10%). | 1/0 | 2,5% | For added bonus. |
The team found and implemented better or smarter solutions than originally planned, which exceeded expectations | 1/0 | 2,5% | For added bonus. |