The results of the survey reflect that service recipients consider the interface and conduct of the staff excellence.

In July, the Ministry of Finance and Economic Affairs decided to change the service provider of the survey of government agencies and it is now with the Social Sciences Institute of the University of Iceland. The dashboards have therefore changed and give the Institute even better opportunities to review the results with the goal of making regular improvements.

Here is a brief summary from July and August. 

The total satisfaction rate for July and August was 2190 responses from all 10 institutions.

The results of the service survey reflect that service recipients rate the interface and conduct of the staff as excellence. 

Call 1700 and chat online at heilsuvera.is

In August, questions on the use of the 1700 number were also added and the online chat on heilsuvera.is. If we put these data into numbers, for example, you can see that in Selfoss, 1200 individuals have answered the survey in July and August, and 61% of them have at some point used the 1700 service. That makes 732 individuals.

The open answers offer opportunities for improvement, but the most common suggestion is that there is too long waiting for a doctor. We want to take this opportunity to point out a new information panel from us about appointment bookings so that people can search the right place to ensure the right service at every turn. 

• There are also many other useful answers that can be used to improve efficiency and service within HSU. All answers are reviewed and taken into consideration by the managers of each facility and unit within them and they make an effort to process them.

• Examples of open-ended answers

• I think everyone who works in the health care in the Westman Islands is especially kind and helpful. They deserve credit especially because there is often a lot to do but they are always warm

• Today is a great step forward, instead of sending everyone on urgent duty who needs to get a cure as soon as possible.

• Absolutely exemplary. Never had such a good reception in an emergency room, the doctor was so attentive and both the nurses and the medical staff were so decent. Thank you for me.

• Especially observant and good doctor in Vík now. And the secretary who is a summer employee exceptionally responsible and comfortable in his job.