Healthcare users can send formal complaints or general questions to the Directorate of Health regarding health services.

General driving licences must be renewed at the age of 65. The new driving licence is valid for 5 years if renewed before the 70th birthday.

Hazardous substances are defined by their nature and the hazard they cause or may cause and are to be specifically labelled.

The Financial Management Agency’s definition of public-sector innovation is: A new or modified method that creates or increases value in the operations

International protection is for those who have reason to fear persecution in their home country. They get a residence permit valid for three years.

Vaccination is an immunisation intended to prevent the spread of a severe communicable disease.

A quality indicator is a measure that indicates the quality and safety of the healthcare provided.

Operating permit for those who wish to operate a taxi they own or have in their possession.