Repair services for assistive devices by Iceland Health
You can call the Emergency Services:
Security assistance: Öryggismiðstöð Íslands. Phone: 515 0120.
Monday to Friday from 17:00 - 00:00
Saturdays and Sundays from 9:00 - 00:00
Technical Support: Fastus. Phone: 580 3940
Fridays from 16:00 - 21:00
Saturdays and Sundays from 9:00 - 21:00
Emergency services are only for serious situations when the user is incapacitated in his/her assistive device. The device has malfunctioned, and the user cannot seek assistance from his/her assistants or loved ones. A security guard/guard will come to the location and assist the user in such cases.
Emergency assistance does not include the repair of assistive devices.
Examples of when to call emergency services:
A hospital bed that is fixed in the top position.
Wall-mounted elevator that breaks.
The user is trapped in a magnet in a forklift.
Emergency care covers a malfunction of electrical aids such as:
Hospital beds.
Elevator rooms.
Electric wheelchairs.
Electric scooters.
Special equipment for vehicles.
If your device breaks, first check with the seller/importer (see the label on the device) whether the device is under warranty (usually 2 years from purchase) and the seller is then obliged to repair it. If the device is not under warranty, the seller will handle the repair, or refer you to a party that has a repair agreement with the Iceland Health (e.g., in rural areas). Lists of parties with repair agreements with Iceland Health:
Capital Area:
Fastus ehf.
For Motion (Össur Iceland Clinic ehf.)
Icepharma hf.
Mobility ehf.
Rekstrarvörur ehf.
Stoð hf., Stoðtækjasmíði
Stuðlaberg heilbrigðistækni ehf.
Títus ehf.
Öryggismiðstöð Íslands hf.
Outside the Capital Area:
West Iceland: Rafskaut ehf., Ísafirði
North Iceland: Rafeyri ehf., Akureyri, Húsavík, and Þórshöfn
East Iceland: Rafey ehf., Egilsstaðir
South Iceland: Geisli ehf., Vestmannaeyjar
The user of the assistive device must be registered for it.
Repairs must be carried out by a company that has a repair agreement with the Iceland Health and/or by approved entities. Most often, these are the device’s dealers/importers and/or parties on their behalf (see list above).
A form or label must accompany the device with information about the user’s name, personal identification number, and a description of what needs to be repaired.
Orthopaedic Shoes
Health insurance pays for repairs if wear and tear of shoes is an unequivocal consequence of a medical condition, for example in individuals with spastic gait due to cerebral palsy (CP)
A maximum of four repairs per year are paid for shoes.
Prostheses
Health insurance pays 100% the cost of the first two repairs to the prosthetic limb.
After that, Iceland Health pays 70% of the cost and the user 30%.
Splints
Health insurance pays 100% the cost of the first two brace repairs.
After that, Iceland Health pays 70% of the cost and the user 30%.
How do I get my device repaired?
If the device is too large for a normal passenger car, a repairer will collect the device and send it back after completing the repair.
If the device is wall-mounted or large (such as a hospital bed), a repairman will come to the home and repair the device.
Bath and toilet appliances
Fastus ehf.
Hjúki ehf.
Mobility ehf.
Stoð ehf. Prosthetics
Stuðlaberg-Heilsutækni ehf.
Diapers
Stórkaup ehf.
Rekstrarvörur ehf.
Orthopaedic Shoes
Skósmiðurinn and Álfarnir ehf.
Stoð ehf. Prosthetics
Stoðtækni Skósmiðja ehf.
Össur Iceland ehf. - From 01.05.2019
Prostheses
Stoð hf.
Össur Iceland Clinic ehf.
Wheelchairs and walking aids
Fastus ehf.
Mobility ehf.
Rekstrarvörur ehf.
Stoð ehf. Prosthetics
Stuðlaberg-Heilsutækni ehf.
Öryggismiðstöð Íslands ehf.
Össur Iceland Clinic ehf.
Insulin pumps
AZ Medica ehf.
Fastus
Antibody Shot Pumps
Outpatient Department of Pulmonary, Allergy and Rheumatology at the University Hospital
Electrical boosters for pelvic floor problems
Outpatient Department of Urology at the University Hospital
Hospital beds, lifts and accessories
Fastus ehf.
Icepharma hf.
Stoð ehf.
Stuðlaberg-Heilsutækni ehf.
Titus ehf.
Öryggismiðstöð Íslands ehf.
Splints
Eirberg ehf.
Fastus ehf.
Inter ehf.
Stoð ehf. Prosthetics
Stoðtækni ehf.
Össur Iceland Clinic ehf.
Oxygen and oxygen filters
Linde ehf.
Oxygen filters, small, light and mobile
Donna ehf.
Linde ehf.
Oxygen service
Pulmonary Department, Landspítali University Hospital
Work chairs and special highchairs for children
Fastus ehf.
Mobility ehf.
Stoð ehf. Prosthetics
Stuðlaberg Health Technology ehf.
Urinary catheters and urine bags
Fastus ehf.
Icepharma hf.
Icepharma Coloplast hf.
Medor Unoquip ehf.
Medor Wellspect ehf.
Stórkaup ehf.
Ventilators (CPAP, BIPAP and volumetric ventilators)
Pulmonary Department, Landspítali University Hospital
Security Intercom
Alvican ehf.
Securitas ehf.
Öryggismiðstöð Íslands ehf.
If you cannot find the information you need, you can send an inquiry to Iceland Health
Service provider
Iceland Health