Repair services for assistive devices

You can call the Emergency Services: 

Security assistance: Öryggismiðstöð Íslands. Phone: 515 0120. 

• Monday to Friday from 17:00 - 00:00 

• Saturdays and Sundays from 9:00 - 00:00 

Technical Support: Fastus. Phone: 580 3940 

• Fridays from 16:00 - 21:00 

• Saturdays and Sundays from 9:00 - 21:00 

Emergency services are only for serious situations when the user is incapacitated in his/her assistive device. The device has malfunctioned, and the user cannot seek assistance from his/her assistants or loved ones. A security guard/guard will come to the location and assist the user in such cases.  

Emergency assistance does not include the repair of assistive devices. 

Examples of when to call emergency services:  

• A hospital bed that is fixed in the top position. 

• Wall-mounted elevator that breaks. 

• The user is trapped in a magnet in a forklift. 

Emergency care covers a malfunction of electrical aids such as: 

• Hospital beds. 

• Elevator rooms. 

• Electric wheelchairs. 

• Electric scooters. 

• Special equipment for vehicles. 

If your device breaks, first check with the seller/importer (see the label on the device) whether the device is under warranty (usually 2 years from purchase) and the seller is then obliged to repair it. If the device is not under warranty, the seller will handle the repair, or refer you to a party that has a repair agreement with the Iceland Health (e.g., in rural areas). Lists of parties with repair agreements with Iceland Health:

Capital Area:

• Fastus ehf.

• For Motion (Össur Iceland Clinic ehf.)

• Icepharma hf.

• Mobility ehf.

• Rekstrarvörur ehf.

• Stoð hf., Stoðtækjasmíði

• Stuðlaberg heilbrigðistækni ehf.

• Títus ehf.

• Öryggismiðstöð Íslands hf.

Outside the Capital Area:

• West Iceland: Rafskaut ehf., Ísafirði

• North Iceland: Rafeyri ehf., Akureyri, Húsavík, and Þórshöfn

• East Iceland: Rafey ehf., Egilsstaðir

• South Iceland: Geisli ehf., Vestmannaeyjar

• The user of the assistive device must be registered for it.
  

• Repairs must be carried out by a company that has a repair agreement with the Iceland Health and/or by approved entities. Most often, these are the device’s dealers/importers and/or parties on their behalf (see list above).
  

• A form or label must accompany the device with information about the user’s name, personal identification number, and a description of what needs to be repaired.

Orthopaedic Shoes 

• Health insurance pays for repairs if wear and tear of shoes is an unequivocal consequence of a medical condition, for example in individuals with spastic gait due to cerebral palsy (CP) 

• A maximum of four repairs per year are paid for shoes. 

Prostheses 

• Health insurance pays 100% the cost of the first two repairs to the prosthetic limb. 

• After that, Iceland Health pays 70% of the cost and the user 30%.  

Splints 

• Health insurance pays 100% the cost of the first two brace repairs. 

• After that, Iceland Health pays 70% of the cost and the user 30%.  

How do I get my device repaired? 

• If the device is too large for a normal passenger car, a repairer will collect the device and send it back after completing the repair. 

• If the device is wall-mounted or large (such as a hospital bed), a repairman will come to the home and repair the device.