Residence permit applicants cannot log in to the Directorate of Immigration's website to get information about the status of their application.

On the information page about waiting times, you can see which applications are currently being processed based on when they were submitted. Applications received later than the month specified on the page are waiting to be processed.

While applications are waiting to be processed, no further information regarding the application can be provided by phone, email, or web chat.

It is not possible to say exactly how long you will need to wait for a decision on your application for a residence card for a family member of an EEA/EFTA citizen. Many factors affect the processing time, such as the number of applications awaiting processing by the Directorate of Immigration, whether you have submitted a complete application, or whether we need to request additional information from you.

In 2025, the average processing time for approved applications for a residence card for a family member of an EEA/EFTA citizen was 7 months.

No, it is not possible to request expedited processing.

Complete applications, submitted with all necessary supporting documents in the required format, can be processed faster.

The processing time may be longer if:

• the application has not been filled out sufficiently,

• further documents need to be requested,

• the applicant needs to be called in for an interview, or

• the applicant has requested an exemption from the requirements.

To withdraw an application, you need to contact the Directorate of Immigration.

Your name, date of birth, and the email address you provided in your application must be included in the request.

The processing fee is not refunded if you withdraw your application.

Additional documents that do not need to be originals can be sent by email to utl@utl.is. The documents must be marked with the applicant's full name and date of birth.

Documents that must be submitted as paper originals can be sent by post to the Directorate of Immigration at Dalvegur 18 in Kópavogur, handed in at the reception desk, or placed in the drop box in the lobby.

You need to contact the Directorate of Immigration to let us know about changes in address, phone number or email.

You should also inform us if you have new information that could affect your application, for example if you have received a new passport, gotten married or had a child.

Marital and cohabiting spouses of EEA/EFTA citizens may begin working as soon as an application for a residence card for family members of EEA/EFTA citizens has been submitted and paid for.

After finding a job, marital spouses of EEA/EFTA citizens can apply for a system ID number at the Iceland Revenue and Customs to be able to set up a bank account for their wages.

• The application must be signed by the applicant and employer.

• The applicant must bring the application along with a passport/travel document to the Iceland Revenue and Customs.

Cohabiting spouses of EEA/EFTA citizens cannot apply for a system ID number.