Appeals for the rulings of the Social Insurance Administration

If you disagree with the outcome, processing or resolution of your applications or requests to the Social Insurance Administration, you may:

• requested from TR to give a reasoning for the decision by contacting us through My Pages,

• send a request to our client ombudsman.

or

• send a request for review to The Welfare Appeals Committee.

Send a message to the Ombudsman

The Ombudsman provides guidance on the handling of cases with the Social Insurance Administration and assists those who feel that they have not received material discussion or resolutions in accordance with the applicable laws and regulations.

The Ombudsman's e-mail address is umbodsmadur@tr.is

To which you send:

• a description of the case,

• the improvements or changes that are requested regarding the handling or resolution of the case.

The Ombudsman shall not take a case if it:

• is being processed within the TR,

• is being processed in the appeal process at the Welfare Committee, the Ombudsman or at the courts and no decision is available

• more than two years have passed since the conclusion of the case at TR

Appeals to the Welfare Appeals Board

The Welfare Appeal Board is an administrative committee that adjudicates in welfare appeals. The committee is independent and independent in its work and is under the Ministry of Social Affairs and the Labour Market.

Appeals process

To appeal the TR decision to the Welfare Appeals Board you need:

• to appeal within three months of you being notified of the TR decision

• a copy of the letter with the conclusion of the TR, you can access it under My documents on My pages

It is possible to request a justification from TR for the decision to be included in the appeal, but this is not a requirement.

For more information, see The Welfare Appeals Committee.