Price labels
Prices stated to the consumer shall be correct and final.
General information on prices
The stated price must be correct and final. Value added tax, commission, booking fee, freight – any kind of payment regardless of title – should be included in the stated price.
If a product or service is advertised with installment terms, the cash price and the total price with interest and costs must be stated. The interest rate or a description of the cost of the loan, the loan term and the amount of each installment must also be given, as well as the annual percentage of the cost.
Discount sales and other sales with price cuts may only be advertised if there is a real reduction in the price. The original price shall be clearly indicated.
Price labels on goods.
All goods in shops and in display windows shall be clearly labelled, either on the products themselves or next to them. This applies to all goods that are sold to consumers and applies to all shops.
Price labels for services
Service companies, such as, for example, beauty salons and tradesmen, should have a clear price list or sign with the price of all services provided by the company.
Price information should be at the cash desk or in another prominent place where the service is provided.
Restaurants must always have a menu with a price list at the entrance. In the price information for beverages, the quantities must also be specified.
Incorrect price at the point of sale and in advertisments
The general rule is that shops should sell goods and services at the price shown on price tags and in advertisements. However, this does not apply in the case of obvious mistakes. It also does not apply if the incorrect price marking is not the company's responsibility, but for example another customer has changed the price marking or moved products.
In general, stores ensure that consumers receive products at the price shown in the price tag if there is a discrepancy between that price and the price at the checkout, where consumers choose the product based on the price tag.
Links of interest
Laws and regulations
Service provider
The Consumer Agency