Vehicle inspection complaint

Disputes arise

An issue or dispute may arise between the customer and the inspection body or re-inspection garage concerning the condition or outcome of an inspection of his vehicle.

Solutions sought

It is always the duty of the customer to first refer his complaint to the inspection body or garage and seek a solution. Inspection bodies as well as re-inspection garages should have processes in their quality systems to receive and respond to all complaints and to respond to customers as promptly and effectively as possible.

Complaint (repeal) to Samgöngustofa

If an inspection body or audit shop does not give satisfactory answers in the opinion of the customer, he or she may apply to Samgöngustofa for a resolution. Such a request shall, however, have been received by the Icelandic Transport Agency within a month of the inspection, in order to have it processed under the right of appeal according to the Inspection Regulation.

The processing of such cases at Samgöngustofa is based on the documents that accompany the request and the parties' views are sought as necessary. The request may inter alia include a repeat of the inspection of the vehicle. The conclusion of the discussion can lead to an uncontested conclusion or a need for changes to be made.

Applies only for mandatory inspections

It should be kept in mind that this procedure only covers compulsory inspections, not extra inspections of any kind that are not covered by the inspection handbook. Possible rights to compensation are not taken into consideration in individual cases.

Reminders or complaints of another nature

Samgöngustofa also accepts hints or complaints of a different nature than those described above, e.g. when a third party acquires a vehicle and finds something wrong with its inspection or when the workshop has comments on an inspection it has received for repair. Such recommendations, however, do not go under appeal procedures according to the Inspection Regulation, but can be the basis for improvements to the inspection system.