The quality criteria explain how social services for disabled people should be like. They are based on Icelandic law and human rights agreements, such as the United Nations Convention on the Rights of Persons with Disabilities.
The quality criteria are useful for the service recipients, for the service providers and for regulators to check and evaluate whether the service is adequate.
The four quality criteria
Service enables me to live an independent life.
I am involved in shaping the service I receive.
I have confidence in those who provide me with services.
The service I receive is safe and reliable.
Rules for viewing the service
Each quality criterion contains 4 rules that are used to view the service.
Social participation. The services i receive, helps me to participate in society the way I want.
Overall vision and welfare. When my service is organized, my feelings, what I want and what I need is important. I get to be involved in decision making regarding the services I receive.
Equality and respect. I feel that the service I receive is based on respect for me. I do not experience discrimination regarding the service. I make decisions in my life and my right to privacy is respected.
Quality of service. I can count on getting the service I need, when I need it.
Quality indicators
In reviewing the service, quality indicators are used in the form of statements.
Quality indicators help disabled people describe what they think the service is like. Some of the claims apply to families of the disabled people. Both children and adults can use these quality indicators to review the services they receive.
Look at the quality indicators
Cooperation on the formulation of quality criteria
The quality indicators were prepared in close cooperation with the key stakeholders in the field. The below institutes worked on the quality indicators with GEV.
The State Diagnostic and Counselling Centre
National Association of People with Intellectual Disabilities
Icelandic Association of Local Authorities
The Association of Directors of Social Work
The City of Reykjavík Welfare Department
The Icelandic Community for Disabled People.
